You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We offer a non-conditional money back guarantee. Returns must have a Return Authorization Number that can be gotten by calling 800-778-5731 or 608-526-2178.
In the unlikely event that any products are defective the warranty is for five years for mattress pads, one year for all other products except jewelry, which is 90 days. We reserve the right to repair or replace a defective item. The customer is responsible to ship the item or items to us we will pay the shipping to return it to the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes
- the transit time for us to receive your return from the shipper (5 to 10 business days),
- the time it takes us to process your return once we receive it (3 to 5 business days), and
- the time it takes your bank to process our refund request (5 to 10 business days).